Frequently Asked Questions
Questions about car hire at Auckland Airport?
No, we do not. (Unlike other rental companies.) You pay nothing until you’re picking up the car!
Yes, of course! Even better, we do NOT put a “hold” against your card, unlike other rental companies. The only time we charge your card is when you collect your car (unless you return it damaged or forget to refuel it.)
No, you may have up to four drivers at no charge.
All rental bookings for more than two days have UNLIMITED kilometres.
Yes, you’re permitted to drive in New Zealand provided you have a current and valid driver’s licence, with an official translation if it is not in English. We recommend you prepare for your visit by reviewing the New Zealand Road Code. You can do this online and test your knowledge with a fun quiz.
Yes, all drivers need to be at least 21 years of age.
We offer two insurance options; Damage Liability Excess and Damage Liability Reduction. The difference is in the level of protection they provide. Don’t worry, we’ll explain this when you pick up your car.
NO! No, no, no! It’s what the other companies do, and we hate it as much as you do!
Instead, the insurance excess you choose will be secured by an imprint of your credit or debit card on the rental agreement at the time of hire. Bring the car back undamaged and full of fuel, and there’s no further charge. So no, we don’t ‘hold’ or ‘freeze’ any amount on your card.
Yes, we’re happy to take your booking for a friend or family member. However, you MUST provide written permission for us to charge your credit card.
Yes we can provide either or both of these, for an additional charge.
Under NZ law all babies and children under 6 years of age must be correctly strapped into an approved child restraint WHENEVER they travel. Children aged seven and older need to be secured in an approved restraint if one is available in the vehicle. We have approved seats available for hire.
Yes, no problem. But be aware under New Zealand law it must comply with NZ, Australian, European, or US approved standards.
Yes, please just let us know and we’ll have them ready for when you pick up your vehicle.
- We’ll need to see the Driver’s License for each of your intended drivers.
- Your reservation reference, if you’ve booked your car in advance.
- A credit card or debit card for payment.
All drivers must have a full driver’s license that is current and valid. If your license is not in English then you must also provide an accredited English translation. (You can get one online from Auckland Translations.) If you’re uncertain if your foreign license is acceptable in New Zealand, we recommend you contact us for confirmation.
No, unlike others, we don’t expect you to pay anything until you pick up your vehicle.
Yes. Your car has a full tank when you collect it and must be returned with a full tank also, to avoid a refill charge.
Yes, no problem. We’ll explain the procedure when we confirm your booking.
Okay, we still have ONE mini-bus with manual transmission. . . that’s the only reason we can’t say “ALL our vehicles are automatic! “
Left the lights on and the battery’s flat? Locked the keys in the car? Don’t want to change a tyre?
Luckily, we offer 24-hour / 7-day roadside assistance through the NZ Automobile Association. Details are explained when you collect your vehicle.
Visa / Mastercard / EFTPOS / Cash
Please call or contact us using the form on our Contact page.
We’ll work with you to make new arrangements.
If we have cars available on the new dates then yes, of course!
It’s more difficult now we’re no longer with a franchise. We may be able to work something out, although a minimum hire period and one-way fee will apply.
Yes, talk to us about your dates and we’ll give you a great deal.
Yes, but you’ll need to book and pay for the ferry crossing.
Yes, we’ll urgently let you know if we find anything you’ve left behind.
We understand that plans can change, so we’ll work with you to reschedule your rental, if necessary. Okay, sometimes you may need to cancel completely but that’s still no problem and there’s usually no charge.
(However, if you cancel within 14-days of your hire date we reserve the right to charge either 1 day’s hire or 10% of the booking, if there’s not enough time to find somebody else for your car.)
Yes, of course we do! We’re an airport car hire company!
Click here for instructions to meet our shuttle at the airport.
It depends how busy we are! But we own our fleet and, unlike many of the franchise companies, we kept most of our cars available through the Covid lockdowns.
That simply means we’re more likely to have a car when the other guys have run out!
Give us a call, now.
We’re no longer part of a national franchise, but we can strongly recommend Pacific Auto Rentals in Tauranga and also New Plymouth Airport Rental Cars. In the South Island, we recommend Christchurch Car Hire.
New Zealand has only 3 toll roads, and they’re all in the North Island. There’s the Northern Gateway in Auckland, and Tauranga has Takatimu Drive and the Eastern Link. If you drive on any of these roads, you can easily pay your toll on the NZ Transport Agency website.
You must do this within 5 days of your journey. After that, a processing fee is added and, if you do nothing, a fine may be payable.
Please note: payment requests for overdue tolls, or fines, are sent to us as the vehicle owner. If you haven’t paid, we’ll simply match the journey date to your rental dates and charge your credit card, together with a processing fee.
To keep costs down, so we can give you better rates, our office is a 6 minute drive in our shuttle. It’s easy to arrange your shuttle pick-up: just click here for instructions.